Thank you for trusting our website. We are committed to providing high-quality digital products and excellent customer service. Due to the nature of our digital offerings, we apply the following refund policy:

Ready-Made Digital Products

All purchases of ready-made digital products (such as eBooks, downloadable files, or general prompts) are non-refundable once the purchase is completed.
This is because users receive immediate and permanent access to the product upon purchase.

Custom Prompts

We value your personalized requests and offer an exception for custom-made prompts. Customers may request a refund only if:

The refund request is submitted before the custom prompt has been delivered.

Once the custom prompt is delivered, the order cannot be canceled or refunded.

How to Request a Refund

For eligible refund requests, please contact us at:
support@promptsecretshub.com
Make sure to include your order number and the reason for the request.

Processing Time

We review refund requests within 2–3 business days. If approved, refunds will be issued to the original payment method within 5–10 business days.